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We are Metropolis

Metropolis Healthcare Limited is one of leading and renowned Indian diagnostics companies. The Company owns a chain of diagnostic centres across India, South Asia, Africa and the Middle East. Over the years, Metropolis has carved a niche for itself.

The Company enjoys a loyal customer base, reflecting its strength as a brand offering superior diagnostic tests and services.

With its widespread operational network, Metropolis offers a comprehensive range of clinical laboratory tests and profiles. These tests and profiles are used for prediction, early detection, diagnostic screening, confirmation and/or monitoring of the disease.

Metropolis plays a pivotal role in raising the bar of diagnostic accuracy, technological equipment, customer experience and research-driven empathetic service in the industry.

1500+
Collection Centers
50M+
Test Performed
125+
Laboratories
7
Countries

The Company’s broad spectrum of services offer around 3,487 clinical laboratory tests and 530 profiles. Various test combinations, specific to a disease or disorder and wellness profiles used for health and fitness screening form a part of the Company’s service profile.

Metropolis has invested in a variety of specialized tests and also adopted several advanced tests and technologies introduced in the global market. As on date, the Company offers 2,799 specialized tests. One of the prime reasons behind the Company’s leading position in the diagnostics industry is its track record of introducing specialized tests.

Chairman’s Message

Dr Sushil Shah

Chairman and Executive Director

Metropolis has always been at the forefront in bringing new tests and technologies to the people. our test menu comprised of 3,487 clinical laboratory tests and over 530 test profiles.

Putting our patients first: Delivering reliable pathology reports
It gives me immense satisfaction to pen down this message as the Chairman of Metropolis Healthcare Ltd. It has been a long and humbling journey for me personally to see Metropolis grow as a reputed and trusted pathology brand all across India and markets in Africa. I started out with a single minded focus on putting our patients’ first and a relentless pursuit in delivering accurate results and quality reports.

Our promise to the patient is very simple; reliable pathology reports and for that we walk the extra mile for recheck and reflex at no additional cost to our patients.

Working in tandem with doctors because pathology matters
More than 70% of medical decisions today are based on diagnostic reports. My team of doctors is constantly in touch with clinicians, work in tandem and help them diagnose and make treatment decisions for their patients. Be it a simple blood sugar test or a complicated molecular genetic test, we have built in all the capabilities to deliver the absolute best.

Quality: A way of functioning at Metropolis
Metropolis has a dedicated quality assurance team that works on accreditations for our various centers. Our Global Reference Laboratory in Mumbai is accredited by CAP (College of American Pathologists), a reputed global accreditation board and NABL (National Accreditation Board for Testing & Calibration Laboratories). To give a perspective to the benefit of our shareholders, our CAP Proficiency Testing Scores are above 98% indicating consistently good proficiency.

Metropolis is the only private laboratory to have in-house developed and NABL accredited EQAS program. This program is used to monitor analytical quality of our group labs and 115 group labs is covered currently and is ready for commercial launch for customers.

Warm regards,
Dr Sushil Shah
Founder & Chairman

Dr Sushil Shah

Chairman and Executive Director

Metropolis has always been at the forefront in bringing new tests and technologies to the people. our test menu comprised of 3,487 clinical laboratory tests and over 530 test profiles.

Ms Ameera Shah

Managing Director

As one of the country’s leading diagnostic companies, MHL continues building and nurturing its talent. Several employee training and development initiatives are often undertaken. This helps incorporate integrity as a core ingredient of the Company’s work culture.

MD’s Message

To begin with, I would like to bring your attention to an Indicator that I have been passionate and relentless about. I am happy to share with you that in FY19, our Net Promoter Score has been on average at 85, which means that 85% of our customers are willing to recommend Metropolis to their family and network. Our Chairman in his note has emphasized on Metropolis’ core vision of putting the patients first and our customer loyalty score is an outcome of this vision.

Moving on to our performance review, we continue to maintain our position in the leaders’ quadrant and are ranked amongst the Top 2 companies in the fast growing Indian diagnostic industry.

Going closer to the patient
FY19 has ended on a positive note for us as the company delivered faster than industry growth. We are positive on the short and medium term growth for Metropolis owing to fast paced network expansion, relentless execution, strong brand and customer first philosophy. We are happy to report a 15.5% growth in number of patient visits with increase in revenue per patient (2.1%) and revenue per test (11.2%), which are better than current industry standards.

Bolstering our growth in the wellness space
Our wellness initiative ‘TruHealth’ was launched across 36 cities and we are confident that this will help us bolster our position in the fast growing wellness segment. It is heartening to see a positive trend of customers choosing to safeguard their health by undergoing preventive screening and diagnose conditions before they turn in to complications.

The Metropolis Family
Our people are at the core of everything we do. Our highly experienced leadership team leads day to day business and operations. Metropolis’ strong scientific and technical team of over 2000 members is led by a team of 200 doctors and pathologists. Our phlebotomists and home service technicians are best in class, highly skilled and trained to collect samples in a single prick and are efficient in drawing samples from infants, small children and the elderly. We will make continuous efforts to progress on diversity and inclusion as we move forward.

Yours truly,
Ameera Shah
Managing Director

Our Brand Manifesto

We are pathology specialists. We believe in truths. We are convinced that every human being deserves to know truths, especially if they are about inner health. And our aim is to present these truths in the most human way possible.

We are focused. We apply ourselves through processes and innovation to ensure that we get it right the first time, every time. We conduct millions of tests every minute globally and each of the tests are focused to deliver precision and accuracy. We employ our global expertise in research to provide the latest in pathology services. We make sure that inner health status is easy to understand for both patients and care givers. We are transparent in communication and in the way we conduct our business.

We look at our customers as human beings and not sample numbers. We recognize that our work will go a long way in ensuring right health outcomes for them. We are warm to our patrons and flexible to their needs. We replace our patients' anxiety with assurance.

We foster growth and support a culture that is open, synergistic, progressive and scientific. We encourage accountability and empower teams to take decisions.

We are honest. We are committed. We are compassionate. We are willing to go the extra mile.

We are Metropolis
The Pathology Specialist

Our Vision

To be the most trusted scientific brand for customers and doctors globally, by delivering innovative inner health solutions to inspire every human for a healthier and happier life

Our Mission

To deliver most reliable inner health information to every human in need, with utmost compassion, expertise and honesty & proactively engage with them for predictive health intelligence

Our Evolution

Foundation: 1980-2001
Established by Dr. Sushil Kanubhai Shah
Building pillars of the business: 2001-2015
Ameera Shah takes charge (only 36% shareholding)
Transformation and expansion: 2015 onwards
Renewed focus on individual patients

Reaching Out for a Reliabe Cause

Metropolis is a well-recognized brand, delivering quality and reliable diagnostic services since 1980.

We are one of the leading diagnostics companies in India. We have widespread presence across 18 states in India, with leadership position in west and south India. Through our widespread operational network of 1500+ collection centres, we offer a comprehensive range of clinical laboratory tests and profiles, which are used for prediction, early detection, diagnostic screening, confirmation and/or monitoring of the disease. We also offer analytical and support services to clinical research organizations for their clinical research projects. During the current financial year, we conducted approximately 16.0 million tests from approximately 7.7 million patient visits.

We offer a broad range of approximately 3,480 clinical laboratory tests and 524 profiles. The profile comprises of a variety of test combinations which are specific to a disease or disorder as well as wellness profiles that are used for health and fitness screening.

We conduct our operations through our laboratory and service network. Our laboratory network consists of 100+ clinical laboratories and our service network comprises 1500+ patient touch points (out of which 28 are located outside India).

Management Team

Metropolis is driven by professional and dynamic leadership team of having extensive industry experience to lead towards the set strategic goals and objectives.

Dr Sushil Shah

Chairman and Executive Director

Ms. Ameera Shah

Managing Director

Dr. Nilesh Shah

Group President & Head of Science & Innovation

Mr. Rakesh Agarwal

Chief Financial Officer

Ms. Ishita Medhekar

Chief Human Resource Officer

Mr. Kannan A

Chief of Services and Operations

Mr. Avadhut Joshi

Sr. Vice President & SBU Head – International Operations

Mr. Ajit Vetha

SBU Head, South

Ms. Poonam Tanwani

Company Secretary

Our Doctors

Dr Puneet Nigam

Senior Vice President Medical Services & Quality And Chief of Laboratory Services Metropolis Healthcare Ltd, North India

Dr. Kirti Chadha

Sr Vice President – GRL Operations & Medical Affairs Sr Consultant Oncopathologist, MD, PDCC (Oncopath & Oncohemat) Metropolis Healthcare Ltd. Mumbai

Dr. Deepak Sanghavi

Head Technical Operations West SBU, Metropolis Health care LTD, Mumbai

Dr. Manoj Patel

Dr Patel Metropolis Health Services

Dr. Pranav Desai

Managing Director Desai Metropolis Health Services

Dr. H. N. Ravikumar

Managing Director RV Metropolis

Dr. Ramesh Kumar

CEO & Chief of lab services EI Metropolis Health Services

Dr. Ronica Baruah

Chief of lab Ekopath Metropolis Health services

Dr. Geeta Chopra

Head of Laboratory & Pathologist Metropolis Healthcare Ltd, Delhi

Dr. Anita Suryanarayan

VP Operations & Chief of lab services Lister Metropolis Health Services

Services

Metropolis is a global leader in Blood Tests, Diagnostics and Wellness services. With operations across India, Africa, South Asia, and Middle East, we are trusted millions of Customers for their Inner Health Management

Metropolis Edge

  • Widespread network of 100+ advanced labs & 1500+ centres
  • Highly trained team for paediatric blood collection
  • Comprehensive Reports
  • Globally Certified NABL and CAP accredited labs
  • Comprehensive range of 4000+ tests & panels
  • Convenience of blood collection at home

Wellness Solutions

Our experience in diagnostics testing and services has allowed us to scientifically design and combine diagnostic tests into diverse health check-ups. These check-ups are a combination of a variety of early detection and diagnostic tests to screen disorders that may arise out of lifestyle and other diseases. We offer pre-employment check-ups, employee health plans, and annual check-ups for corporates to build a healthy workforce. Metropolis’ Executive Health Check-up Program can be personalised to suit the organizational and employee needs.

Hospital Laboratory Solutions

Metropolis is a partner in diagnostics excellence with many leading hospitals across geographies by offering full scale in-house pathology a services and solutions.

Metropolis has been managing the laboratories of leading multi-specialty hospitals in India, Sri Lanka and Africa.

Metropolis empowers hospitals to offer patients the best in diagnostic care without diverting their focus from core healthcare services. By sparing them the effort to manage yet another department, it turns out to be a cost-effective solution. The referral lab works like their full-fledged department and carries out a wide range of clinical lab tests.

Outsourcing to Metropolis:
Metropolis offers an extensive test menu and hospitals across India outsource esoteric testing to us. Our commitment to quality processes and accurate results has led us to become one of the trusted partners to hospitals and doctors alike

Our extensive experiences have equipped us with the prerequisite expertise to upgrade and operate existing laboratories to maximize productivity and efficiency for a superior quality in-house diagnostic service and ensure better returns on investment

Clinical Trial Partners

At Metropolis, we’re equipped with the rich experience of having supported hundreds of clinical trials. We understand that the success of each project in part depends on how well the program is designed, the accuracy of results, robust technology and data for confident decision making throughout the process. We therefore listen to our clients closely and offer tailor-made services unique to their needs and CT projects.

We offer analytical and support services such as logistics and EDI to contract research organizations for their clinical research projects. We have conducted approximately 439 clinical research assignments, as of March 31, 2018, for contract research organizations and pharmaceutical manufacturers. Our contract for clinical research studies involves providing services such as site initiation, specimen and report logistics, specimen analysis, reporting, long term specimen storage service, data management, EDI and co-ordination amongst all parties involved in the study.

Quality Assurance

Our quality assurance system enables a process oriented approach to ensure quality testing through use of standard operating procedures, management of documents and records, implementation of quality control, external quality assessment (including proficiency testing) and robust internal audits. Our quality assurance system covers the entire value chain of our laboratory operations. Besides core laboratory operations and front-end services, our quality assurance system extends to physical infrastructure, procedures for purchase and inventory management, equipment maintenance, customer service, human resource management and process improvement.

Accreditations
certification-1
certification-1
certification-1

We have adopted standard operating procedures for our clinical laboratories and other facilities designed to improve processes for patient preparation and collection, handling, storage and transportation of specimens, as well as to ensure accurate and timely test results. Our quality assurance efforts focus on positive patient identification of specimens, report accuracy, proficiency testing, reference range relevance and process audits for all of our clinical laboratories, patient touch points and institutional touch points. We also have systems and procedures in place to monitor quality through inter-laboratory comparisons, to maintain reporting standards within our network. We also focus on training and competency of professional and technical staff, and continue to implement initiatives to enhance our quality and standardization. We use customer complaints and feedbacks to review our processes and make improvements, as and when indicated, to further improve service to our customers. We also have a pre-analytical check team in place to ensure quality standard of our patient touch points. We also provide telephonic support to our patients, doctors and institutional customers, through our in-house as well as third-party call centers (in selected locations), which are operated by professionally trained advisors.

Instituted in 1981, Metropolis has founded its reputation on accurate, reliable and consistent laboratory testing and reports. While global gold-standard accreditations like the CAP are an indicator of the quality at Metropolis, the real testimony lies in the fact that our clients include top hospitals, multihospital groups, top individual doctors and consultants and other network laboratories that have relentlessly placed their trust in Metropolis. Our CAP proficiency score at 98.5 puts us amongst the top 1% laboratories worldwide for quality testing. In addition, Metropolis is also accredited by NABL (National Accreditation Board for Testing and Calibration Laboratories), a nodal government institution promoted by the Department of Science & Technology.

Corporate Social Responsibility

Metropolis’ approach to Corporate Social Responsibility is based on the principle that awareness leads to empowerment. Awareness in its myriad compositions seeks to make us better equipped, empowered individuals. We believe in education that comes from awareness and the one that leads to empowerment. As we provide the highest quality of pathology service to our customers with a sense of integrity and empathy, we also actively seek opportunities to contribute to the well-being of the communities in which we do business.

For the past 3 decades, Metropolis has been at the forefront in conducting impactful camps and driving numerous workshops for different sections of the society. We partner with societies, corporate groups, educational institutions, government bodies, NGOs, wellness foundations and a host of other organizations to make a difference to the lives we touch.

Metropolis Healthcare Ltd identified four different areas to contribute and truly make a difference through its well-designed programs.

Too Shy To Ask

Often young girls and boys have many questions during their growing up years. They resort to either internet or their friends for information. The internet is a barrage of inaccurate information and often these kids are misguided by incorrect notions. Too Shy To Ask is an app that helps solve these problems. This serious gender awareness app gives accurate information on sexual health, reproductive health, nutrition, vaccinations, gender equity and equality.

For more details, please visit: https://tooshytoask.org/

You can download the app on Play Store and iOS

Conquer PCOS

Conquer PCOS is an extensive awareness program that is specifically targeted at adolescents and young women in the reproductive stage. PCOS is a debilitating syndrome that affects 1 in 10 women in the reproductive stage. Awareness and early intervention go a long way in avoiding life-long complications that are associated with PCOS.

For more details, please visit: https://conquerpcos.org/

Objectives of Conquer PCOS

  • Spread awareness about the condition
  • Get more women diagnosed
  • One stop information solution
  • Offer support for women with PCOS
  • Expert solution from Doctors
  • Create a forum where women with PCOS can talk to each other

MedEngage

MedEngage is a full-fledged academic program that is designed exclusively for medical students across specialties. Under MedEngage, students can avail scholarship benefits, observership courses and also avail expert assistance on their research papers.

Metropolis Scholarship for Pursuing Academic Excellence is an initiative under MEDENGAGE to acknowledge doctors having outstanding academic and extra-curricular achievements in a given academic year. Medical students of any discipline doing their final year MBBS, MD/DNB curriculum are eligible. Final decision will be taken by an advisory board of eminent healthcare personalities external to Metropolis Healthcare Ltd.

For more details, please visit: https://med-engage.com/

Empoweress

Small Businesses owned and run by women in India face many unique challenges. Empoweress helps these business owners through networking and mentoring sessions. We enable an environment that allows them to meet the right people to take their businesses forward. By providing the much-needed impetus, women business owners are empowered to take a leap in their growth plans.

For more details, visit: http://www.empoweress.in

If you would like to partner with us for a workshop, camp or an awareness campaign, we would be more than happy to be of service.

Write to us at communication @metropolisindia.com