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Privacy Policy

Metropolis Healthcare Limited(“Metropolis”) is concerned about the privacy of its users (hereinafter referred to as “You” “Your” “Yourself”) accessing its WEBSITE/APP located at and its mobile application - Metropolis TruHealth app (“WEBSITE/APP”) and has provided this Privacy Policy (“Policy”) to familiarize You with the manner in which Metropolis collects, uses and discloses Your information collected through the WEBSITE/APP. BY USING THE WEBSITE/APP, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS POLICY. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, PLEASE DO NOT PRECEDE FURTHER TO USE THIS WEBSITE/APP

1. Information and Usage
This Privacy Policy explains how Metropolis collects personal and non-personal information, classified as mandatory or voluntary and uses, discloses, and protects such information through the WEBSITE/APP.
‘Personal Information’ is data that can be used to uniquely identify or contact a single person (“Personal Information”). Personal Information for the purposes of this Policy shall include, but not limited to, information regarding your name, address, telephone number, date of birth, gender, e-mail address, locations, medical records and history, etc. Further for availability of certain services provided by Metropolis through its WEBSITE/APP/App, the application may obtain with Your approval certain accessibility permissions including your locations, device audio and video access, browser details, device storage access, Biometric and other similar function accesses as may require for providing the services.
You may need to provide Metropolis Your Personal Information during the course of using services of the Metropolis, for instance, creating a User ID, provide information in Your account while registering on the WEBSITE/APP, or provide financial information while making an online purchase, upload content, participate in any online survey or contest, communicate with Metropolis’s customer service by phone, email or otherwise, provide reviews for the content available on the WEBSITE/APP.
Metropolis uses the Personal Information in order process safe and provide hassle free service experiences in better manner to you. Metropolis collects only such Personal Information which is relevant for services availed by You through our WEBSITE/APP , in order (i) to record, support and facilitate Your participation in the activities You select, analyze Your preferences, to provide You with a customized WEBSITE/APP/App experience; (ii) to notify You of any updated information about latest promotional content and offers on services of Metropolis, to assist You with customer service or technical support issues, to follow up with You after Your visit, to otherwise support Your relationship with Metropolis or to prevent fraud and unlawful use.

2. Disclosure of your Personal Information
Metropolis do not share, sell or lent out your Personal Information about you with other People (save with your consent) or non-affiliated companies except to provide Services under the Terms of Use or this Privacy Policy or otherwise for following uses:

  1. To statutory authorities, department or any other Government body as and when required by them for collecting or processing health information of the state/country
  2. To submit under legal obligation of law of land in response to court orders, or legal process, or to perform our legal rights or defend against legal claims
  3. To provide the Personal Information to Doctors and other authorized health care professionals who need to access your laboratory report for your proper diagnosis;
  4. to insurance companies, hospitals, physicians or third parties with our billing department for payment purpose
  5. to support our healthcare operations, such as performing quality checks on your testing, for teaching purposes, or for developing normal reference ranges for the tests we perform;
  6. to other laboratories/medical institutions for research and development purposes from time to time, to reveal general statistical information about our WEBSITE/APP/App and visitors, such as number of visitors, number and type of services purchased, etc.;
  7. to transfer/disclose Personal Information about you to trusted partners, may or may not be for gain, to promote certain products/services for commercial purposes, without any prior notice to you.
Further, you agree that we may share your Personal Information for the following categories of activities from time-to-time:
  1. When you enter Personal Information on any form of an advertiser, such information is simultaneously collected by WEBSITE/APP and the advertiser. The Personal Information is used by WEBSITE/APP in accordance with the terms of this Privacy Policy and is used by the advertiser as per the advertiser's prevalent privacy policies. Because we do not control the privacy practices of these advertisers, you should evaluate their practices before deciding to provide the said information.
  2. WEBSITE/APP may also aggregate (gather up data across all accounts) Personal Information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for other marketing and promotional purposes.
Other Corporate Entities
The Company shares much of the data, including Personal Information about you, with its parent, affiliates, subsidiaries, and joint ventures that are committed to serving your online needs and related services, throughout the world. To the extent that these entities have access to your Personal Information, they will treat it at least as protectively as they treat information they obtain from their other users. The Company's parent, affiliates, subsidiaries, and joint ventures follow privacy practices no less protective of all users than our practices described in this document, to the extent allowed by applicable law. The Company, its parent, affiliates, subsidiaries, its joint ventures, or any combination of such, will share some or all of your Personal Information with another business entity should we plan to, merge with, or be acquired by that business entity.
In an effort to make our WEBSITE/APP effective, certain information may be collected each time you visit the WEBSITE/APP. Such information may be stored in servers. These encrypted statistics do not identify you personally, but provide us the information regarding your visit to the WEBSITE/APP and the type of user who is accessing our WEBSITE/APP and certain browsing activities by You. This data may include: IP address of your server from where the WEBSITE/APP is being accessed, the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.), the operating system of Your system and the WEBSITE/APP You last visited before visiting to our WEBSITE/APP. The duration of your stay on our WEBSITE/APP is also stored in the session along with the date and time of your access. These data are used by Metropolis to understand the use and number of user visiting the WEBSITE/APP. Some of the information related to the WEBSITE/APP and Your visit to the WEBSITE/APP may be shared by the sponsors, investors, advertisers, developer, strategic business partners of Metropolis and some associates in order to enhance and grow our business and the WEBSITE/APP but we assure that this information will never include any of Your Personal Information’s. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major WEBSITE/APP.
When you use the WEBSITE/APP Metropolis servers (which may be hosted by a third party service provider) may collect information indirectly and automatically about Your activities on the WEBSITE/APP; for instance, by way of cookies. A cookie is a small amount of data that is sent to a user’s browser from a web server and is eventually stored on a user’s computer hard drive. This anonymous information is maintained distinctly and is not linked to the Personal Information You submit to Metropolis. Whether you want your web browser to accept cookies or not is up to you. If you haven’t changed your computer’s settings, most likely your browser already accepts cookies. If you choose to decline cookies, you may not be able to fully experience all features of the WEBSITE/APP. You can also delete your browser cookies or disable them entirely, but this may significantly impact your experience with the WEBSITE/APP and may make parts of the WEBSITE/APP non-functional or inaccessible. We recommend that you leave them turned on.
We use third-party service providers to serve ads on our behalf across the internet and sometimes on this WEBSITE/APP. They may collect anonymous information about Your visits to our WEBSITE/APP, and Your interaction with our services. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. Metropolis also uses the log file like other WEBSITE/APP servers which is the standard measures. They include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We use them to analyses trends, administer the site, track a user’s movement and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Metropolis DOES NOT trade or sell Your Personal Information in any manner, except as specified herein or if express consent is sought from you. Personal Information provided by you is used only: (a) to facilitate Your use of the WEBSITE/APP; (b) to respond to Your inquiries or fulfil Your requests for information about the various services; (c) to provide You with information about Metropolis’s services and to send You information, materials, and offers from Metropolis; (d) to send You important information regarding the WEBSITE/APP, changes to Metropolis’s terms, conditions, and policies and/or other administrative information; (e) to send You surveys and marketing communications that Metropolis believes may be of interest to You; (f) to personalize Your experience on the WEBSITE/APP and Metropolis’s other WEBSITE/APPs by presenting advertising and offers tailored to You; (g) to help You address Your problems with the WEBSITE/APP including addressing any technical problems; (h) if You purchase any content or avail of any service from the WEBSITE/APP, to complete and fulfil Your purchase, for example, to have Your payments processed, communicate with You regarding Your purchase and provide You with related customer service; (i) for proper administering of the WEBSITE/APP; (j) To conduct internal reviews and data analysis for the WEBSITE/APP (e.g., to determine the number of visitors to specific pages within the WEBSITE/APP); (k) to improve the services, content and advertising on the WEBSITE/APP; (l) to protect the integrity of the WEBSITE/APP; and (m) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law.
I. Metropolis shares accesses to certain limited information maintained on WEBSITE/APP, including Personal Information about you, with its parent, affiliates, subsidiaries, joint ventures , entities engaged by Metropolis for certain services (Business Partners) that are associates for providing your desired services through our WEBSITE/APP. Metropolis and its Business Partners in whatsoever manners will share some or all of your Personal Information with another business entity as a part of restructuring and /or any other similar arrangements.
You acknowledge that apart from Your Personal Information, if you upload any content on the WEBSITE/APP, such content may contain information including Personal Information and the same may be available to the other users of the WEBSITE/APP. Metropolis will not be liable for the disclosure and dissemination of such Personal Information to third parties. Metropolis may disclose aggregated information about the use of the WEBSITE/APP, but it will never contain Personal Information. Metropolis does not disclose Personal Information to third parties in the normal course of operations. However, in situations when Metropolis is legally obligated to disclose information to the government or other third parties, Metropolis will do so. Metropolis implements standard measures to protect against unauthorized access to and unlawful interception of Personal Information. However, no internet site can fully eliminate security risks.

3. Shared Personal Information
You are required to submit Your information at the time of making an online purchase on the WEBSITE/APP . Metropolis uses an online payment gateway that is operated by a third party and the information that you share with Metropolis is transferred and shared with such third party payment gateway operator. The said operator may also have access to your online purchase history/details that you make from the WEBSITE/APP. However, Metropolis is not responsible for acts of such third party gateway. Extremely sensitive information like Your credit-card / E-Payments details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. You are advised, however, that internet technology is not 100% safe and You should exercise discretion on using the same.

Any temporary created file will be deleted once user re-logins into the website.

4. Links to Third Party WEBSITE/APP
The WEBSITE/APP provides third-party advertisements and links to other WEBSITE/APPs. Metropolis does not provide any Personal Information to these third-party WEBSITE/APPs or advertisers nor Metropolis responsible for any offers or commitments or advertisement expressed by the third party Metropolis will contain links to other WEBSITE/APPs (“Linked Site”) on the WEBSITE/APP which are operated by third parties and are not controlled by, or affiliated to, or associated with, Metropolis unless expressly specified on the WEBSITE/APP. Metropolis is not responsible for any form of transmission, whatsoever, received by You from any Linked Site. Accordingly, Metropolis does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such WEBSITE/APPs, nor does Metropolis control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such WEBSITE/APPs. The inclusion or exclusion does not imply any endorsement by Metropolis of the WEBSITE/APP, the WEBSITE/APP’s provider, or the information on the WEBSITE/APP.
The information provided by You to such third party WEBSITE/APPs shall be governed in accordance with the privacy policies of such WEBSITE/APPs and it is recommended that You review the privacy policy on any such WEBSITE/APPs prior to using such WEBSITE/APPs. These third-party WEBSITE/APPs and advertisers may use technology to send the advertisements that appear on the WEBSITE/APP directly to Your browser. In such cases, the third-party WEBSITE/APPs or advertisers automatically receive Your IP address. They may also use cookies, JavaScript, web beacons and other technologies to measure the effectiveness of their advertisements and to personalize advertising content. Metropolis does not have access to or control over cookies or other features that such third-party WEBSITE/APPs and advertisers may use, and the information practices of these third-party WEBSITE/APPs and advertisers are not covered by this Policy. Please contact them directly for more information about their privacy practices.

5. Security
Metropolis strives to ensure the security, integrity and privacy of Your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, Metropolis adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where Metropolis stores Your personal data. Metropolis is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information. The WEBSITE/APP also linked too many other sites and we are not/shall be not responsible for their privacy policies or practices as it is beyond our control. Notwithstanding anything contained in this Policy or elsewhere, Metropolis shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below). A “Force Majeure Event” shall mean any event that is beyond the reasonable control of Metropolis and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

6. Disclosure
Metropolis will use information only in accordance with the Policy under which the information was collected unless we have received explicit authorization. Metropolis may disclose any information Metropolis may have about You (including Your identity) if Metropolis determines that such disclosure is necessary in connection with any investigation or complaint regarding Your use of the Website, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Metropolis’s rights or property, or the rights or property of users of the Website, including Metropolis’s customers. Metropolis reserves the right at all times to disclose any information that Metropolis deems necessary to comply with any applicable law, regulation, legal process or governmental request. Metropolis also may disclose Your information when Metropolis determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes. You acknowledge and agree that Metropolis may preserve any communication by You with Metropolis through the Website or any Service, and may also disclose such data if required to do so by law or if Metropolis determines that such preservation or disclosure is reasonably necessary to: (1) comply with legal process; (2) enforce this Policy; (3) respond to claims that any such data violates the rights of others; or (4) protect the rights, property or personal safety of Metropolis, its employees, users of, or visitors to, the Website, and the public.

7. User Discretion
You can always choose not to provide information and in such cases, if the information required is classified as mandatory, you will not be able to avail of that part of the Services, features or content. You can add or update Your Personal Information on a regular basis. When You update information, Metropolis will keep a copy of the prior version for its records. Metropolis may, if You so choose, send direct advertisement mailers to You at the address given by You. You have the option to opt-out of this direct mailer by clicking at the unsubscribed link option attached to e-mail. Metropolis respects Your privacy and if You do not want to receive e-mail or other communications from Metropolis, please report to Metropolis at If you do not want Metropolis to use Personal Information that Metropolis has of You, please report to Metropolis at The ‘Help’ portion of the toolbar on most browsers will tell You how to prevent Your browser from accepting new cookies, how to have the browser notify You when You receive a new cookie, or how to disable cookies altogether. Further, you can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the WEBSITE/APP of its manufacturer. However, as cookies allow you to take advantage of some of the WEBSITE/APP’s features, some of the WEBSITE/APP’s features and services may not function properly if Your cookies are disabled. It is therefore, recommended that You leave the cookies turned on. For instance, if You block or otherwise reject Metropolis’s cookies, you will not be able to add items to Your shopping cart, proceed to checkout, or download any of Metropolis’s Content or avail of Metropolis’s services that require You to log in.

8. General Provisions
You agree that Metropolis is not responsible for any of your Personal Information in public areas of the WEBSITE/APP/App such as in comments, chat rooms etc., or in the WEBSITE/APP/App's searchable database, such information used by others on which Metropolis do not hold any control and therefore we do oblige to take any responsibility for the use of information by third parties based on information you disclose or otherwise make available in public areas of the WEBSITE/APP/App.
You agree and confirm that You comply with requirement of minimum age required under the local laws applicable for restrictive access of services of Metropolis and information / data/ content of the WEBSITE/APP
By accessing the WEBSITE/APP, you have agreed to the terms set out in this Policy. This Policy should be at all times read along with the Terms of Use of the WEBSITE/APP. Unless stated otherwise, the Policy applies to all information that Metropolis has about You and Your account. By using this WEBSITE/APP and the content and services provided on the WEBSITE/APP, you agree and acknowledge that Your Personal Information collected through the WEBSITE/APP may be transferred across national boundaries and stored and processed in any the country around the world. You also acknowledge that in certain countries or with respect to certain activities, the collection, transfer, storage, and processing of Your information may be undertaken by trusted third party vendors or agents of Metropolis such as credit card processors, web hosting providers, communication services, and web analytic providers, to help facilitate Metropolis in providing certain functions.
Metropolis may make changes to this Policy, from time to time at Metropolis’s sole discretion or on account of changes in law. Metropolis will not reduce Your rights under this Policy without Your explicit consent. Metropolis may e-mail periodic reminders of the notices and conditions, unless You have instructed Metropolis not to, but You should check the WEBSITE/APP frequently to see recent changes. Notwithstanding the above, Metropolis shall not be required to notify You of any changes made to the Policy. The revised Policy shall be made available on the WEBSITE/APP. Your continued use of the WEBSITE/APP, following changes to the Policy, will constitute Your acceptance of those changes. If You choose to visit the WEBSITE/APP, your visit and any dispute over privacy is subject to this Policy and the WEBSITE/APP’s Terms of Use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

9. Dispute Resolution & Jurisdiction
The Privacy Policy and Terms of Use shall be subject to the laws of India and shall be subject to the exclusive jurisdiction of the competent courts of Mumbai, India.

10. Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer who can be contacted with respect to any complaints or concerns including those pertaining to breach of Metropolis’s Terms of Use, Term of Offer for Sale and other polices or questions are published as under:
Grievance Officer Name: Ravikumar Pillay
email address:
[10:00 AM to 6:00 PM from Monday to Friday except Public Holidays]
The details of the grievance officer may be changed by us from time to time by updating this Privacy Policy