Break The Chain
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Annual Report 2020-21

service capital

Reinforcing Operational Excellence

Breaking the Chain by growing with technology

We are in a business that involves offering world-class quality services with easy and fast accessibility, conclusive diagnosis, and comprehensive test profiles to our customers. This necessitates using state-of-the-art technology and automated processes to deliver quick and accurate diagnostic results. In our continuous endeavours, we are consistently finding new ways and exploring newer horizons to achieve greater.

Our Test Categories

  • Routine Tests

    Blood chemistry analyses, Blood cell counts, Urine examination

  • Semi-specialised

    Thyroid function tests, Viral and bacterial cultures, Histology, Cytology, Infectious disease tests

  • Specialised Tests

    Coagulation studies, Autoimmunity tests, Cytogenetics, Molecular diagnostics

Our widely varied and extensive tests menu enables us to serve and cater to every customer profile for routine to complex to even specialised tests. FY21 witnessed an increase in the volume contribution of Specialised Tests, including COVID-19 as well as excluding COVID-19 tests in FY20-21.

How we maintain quality?

  • Strict quality protocols following global standards
  • Best medical talent trained in the ‘Metropolis’ way
  • Excellent quality of USFDA or CE marked materials used
  • Credible patient experience score of 91% as per NPS
  • Ethical philosophy of putting patient first
4,000+
Tests and Profiles

Network Expansion Strategy

  • Focus on asset light model to achieve geographic expansion with high scalability
  • The A-PSC and D-APSC model allows us to grow our revenues by providing management and branding support while concentrating on increased penetration in our PSCs.
  • Better leverage of our existing infrastructure by establishing a wider geographic reach to enable customer base expansion and improvement in profitability matrix
  • Establish strategic partnerships with 3rd Party Patient Service Centers in India, Africa and Middle East to boost our geographic reach

Geographies

  • Gujarat
  • Maharashtra
  • Rajasthan
  • Punjab
  • Uttarakhand
  • Delhi
  • Bihar
  • Uttar Pradesh
  • Jharkhand
  • Assam
  • West Bengal
  • Chhattisgarh
  • Telangana
  • Andhra Pradesh
  • Karnataka
  • Kerala
  • Goa
  • Tamil Nadu
  • Madhya Pradesh
  • ammu and Kashmir

Widespread Network and Facilities

  • 20Indian States &
    ~200 Cities
    Presence
  • 4,500+
    Highly Skilled and
    Motivated Member Base
  • 2,555
    Service Network
  • 47
    Express Laboratories;
    5 outside India
  • 64
    Satellite Laboratories;
    1 outside India
  • 67%
    Of the Existing Individual
    Patients Touchpoints Added
    during the Period 2017-21