We understand, in our business, how essential it is to constantly enhance our knowledge and skills. We are always looking for opportunities to upgrade towards advanced tests and technologies to improve our service network in turn. This helps us strengthen our intellectual capital. Our persistent focus on in-house R&D and innovation provides us a greater competitive advantage in the global arena. This approach helps us harness prospective opportunities using the digital strategy as we drive growth into the future.
Our team of proficient scientists and doctors are always in pursuit of knowledge and latest key developments in pathology across the world. Our R&D team customises each test before introducing it to the test menu. Thus, helping us stay ahead of the curve while consistently upgrading.
We have extensively invested in information technology to integrate and automate processes ranging from registration, bar-coding, and billing of specimens to analysis and reporting of test results. This helps us:
Our quality assurance system enables a process-oriented approach to ensure quality testing through use of standard operating procedures, management of documents and records, implementation of quality control, external quality assessment (including proficiency testing) and robust internal audits. Our quality assurance system covers the entire value chain of our laboratory operations. Besides core laboratory operations and front-end services, our quality assurance system extends to physical infrastructure, procedures for purchase and inventory management, equipment maintenance, customer service, human resource management and process improvement.