Our business demands us to evolve and upgrade constantly, and we have undergone tremendous transformation in our services, processes, and customer practices over time. Last year we experienced an extremely fast-paced up-gradation. We saw an increased number of home visits that required specialised skill sets. To promptly respond to these changes and prepare our people for the same, we focussed on honing their capabilities. The idea was to fortify the backbone of our business and be ready to leap into our growth story. We are continuously aligning our human resource practices with the growing business expectations of a smart workplace and smarter organisation.
Employee wellbeing is fundamentally vital at Metropolis. We continuously invest in various programmes aimed at improving and strengthening employee engagement across our areas of operations. During FY21, we conducted several training and development programs aimed to empower the employee skill sets. We aim to create a competent workforce to improve customer satisfaction while contributing to overall profitability.
At Metropolis, our continuous endeavour is to build an inclusive culture. As a Company with a global presence, we strive to encompass people from diverse backgrounds. We consciously monitor our commitments towards diversity inclusion with policies framed to promote equality for all. We aim to have a gender-balanced proportion of the workforce and promote diversity in a true sense.