At Metropolis, we are committed towards providing customer-focused services with convenience and accuracy. We constantly endeavour towards effectively upgrading our knowledge and skills. Moving ahead, we focus on driving enhanced patient experience via creating digital ecosystem along with improved service levels at optimal costs while driving better results.
Our Intellectual capital lays on emphasis on conducting robust research and development to introduce newer specialized tests for providing better customer value. Backed by our team of proficient scientists and doctors, we focus on enhancing and bringing new developments in pathology globally. Our continuous investment towards intellectual capital facilitates us to stay ahead, while focusing on highest standards of quality.
At Metropolis, our incessant efforts towards digital upgradation enable us to be future-ready and create all-round digital ecosystem for all our customers, partners, and doctors. Our information technology system allows us to fully integrate and automate processes. These processes range from registration, bar-coding and billing of specimens to analysis and reporting of test results.
Achieve standardization across our operations
Reduced incidence of errors due to human intervention
Monitor technical operations through enhanced IT systems
Closely track our key performance metrics
Provide convenience to our patients and customers, by allowing them to book appointments, complete registration and access test reports online
Our focus is to become an end-to-end digital service provider not only for customers, but for all our stakeholders including doctors, vendors and healthcare partners.
Launching an end-toend online journey for customers on Metropolis website and Patient app.
Launched a chatbot — Metrobot — to support doctors in providing enhanced services to patients
Optimized digital presence across search and local discovery services to drive customers in our centers
Launched unified patient information system leading reduced time for data entry, processing, and enhanced staff productivity
Launched custom built CRM to provide omnichannel customer support with high agent productivity
Launched ‘Home Visit App’ for our phlebotomist leading to higher productivity and enhanced customer experience
Our quality assurance system enables a process-oriented approach, to ensure quality testing through the use of standard operating procedures, document and record management, quality control implementation, external quality assessment (including proficiency testing), and stringent internal audits. It encompasses physical infrastructure, procedures for purchase and inventory management, equipment maintenance, customer service, human resource management, and process improvement in addition to core laboratory operations and front-end services.