Role summary

The role involves supporting QA teams during client and study audits by ensuring
all updated documentation is readily available for review, while also driving training
and induction initiatives for new recruits on SOPs, Metro lab processes, and
organizational functions to enable seamless project execution. It includes upskilling
team members on system advancements, conducting regular governance calls with
clients, and contributing to revenue growth through innovation.

The position further ensures strong cross-functional collaboration between
technical and non-technical lab teams, effective complaint management with a
focus on automation, strict adherence to compliance, SOPs, and quality guidelines,
and thorough review and monitoring of MIS reports to drive operational efficiency
and performance 

What the role entails – Key accountabilities/ responsibilities

Project Set Up: 

1. Initiate project Set up activities after the study award to Metropolis. Reviewing protocol vis a vis the quote and seeking clarifications from the sponsor wherever essential and documenting the same. 
2. Participating in the Investigators Meeting organized by the sponsor. 
3. Assigning a Project Executive for the set up and project management activities 
4. Training the study team on the protocol.  
5. Initiating project set up activities. 
6. Coordinating with the IT team for the data transfer set up, if applicable for the study. 
7. Attending the SIV if requested by the sponsor or imparting telephonic training to the site team. 
8. Supervising the projects team in the set up activities including reviewing of study document but not limited to; Customizing the TRF, LIM, Test Profiles, dummy reports for the parameters to be analyzed at Metropolis  
9. Request for Client codes, Logistics set up for the timely receipt of specimens at Metropolis, Mumbai and ensuring that the project set up is complete prior to FPFV. 

Project Management: 

1. To monitor that the team released the report of the specimens received at Metropolis within the committed TATS. 
2. To monitor that the Call alerts, Test Not performed or any other result deemed important be conveyed to the Client/ Patients and the same be documented. 
3. Review all Problem data, Problem specimens are conveyed to the Patients/Clients and 
4. maintain documentation and follow up for the same. 
5. Monitoring whether study team is maintaining necessary specimen status, kit inventory and the same is updated in a timely manner.  
6. Resolving any queries from sponsor or Investigator site. In case of technical queries related to any parameter results the Team Lead-CR would co-ordinate with the relevant laboratory personnel and forwards the same to the sponsor/site. 
7. Participate in telecons to update the sponsor of the study progress. 
8. Checking /QC the Electronic data file to ensure that a clean error free data file is transmitted to the sponsor 
9. In case of any Complaints/Grievances received from the Clients, QA team would be immediately notified of the same and CAPA or Note to File generated and shared with the Client 
10. Monitoring overall activities of the team to ensure that the study is managed as per the SOP's and any guidelines laid down by the sponsor

Project Close Out:

1. Monitoring that all the reports are released, Problem data and Problem specimen resolved prior to data lock and perform QC checks of documents prior to Archival 
2. Performing QC of all the documents prior to the Archival of the documents 
3. Monitoring that all study related documents are Archived appropriately with the 
4. necessary documentation following project close out 

What we are looking for in you

 Project Set up and Management Activities for Clinical Trials, 

Projects or Business alliances. 

Working With

CT and Lab ops Team

Role demands (Travel)

No

Stakeholder interfaces

No

What we promise to you

Career Growth