Information Technology

Our information technology systems help serve our patients, ensure efficiency in and improve productivity of our operations as well as help in monitoring our network’s performance, refining resource allocation, tracking consumption patterns and proactively directing patients to certain locations and services. We have a scalable information technology infrastructure designed to support the growth of our business and to help ensure the reliability of our operations as well as the security of customer information. The main components of our technology architecture include the following:

LIMS. LIMS manages our core workflow from patient enquiry to specimen collection process and from testing to reporting, and provides our patients high quality reports with less turn-around time. It stores and manages all clinical laboratory data, including patient demographic, reference details and medical information. All our clinical laboratories are connected directly to the main data centre through point-to-point virtual private network (VPN) tunnels. Patient touch points and institutional touch points connect to our network via a third-party cloud service.

Systems Applications and Products in Data Processing. Systems Applications and Products in Data Processing (“SAP”) maintains records for accounts payable, accounts receivables and inventory, as well as banking and general ledgers. The system, which is hosted at our main data centre, operates based on a centralized model and has integration capabilities for new cloud-based applications. SAP also allows us to better manage our finances, inventory and purchasing through the provision of real-time data from our several locations.

Privacy and Security of User Data. We store patient data on our data servers, with strong authentication mechanisms, maintained by our own information technology staff. Patients can access their health information on our website only through a password-protected system.

Tailored Customer Program and Interface. We offer our patients a convenient and interactive information technology platform to access medical reports. We have designed an interface where patients can view test reports immediately once available.

Data Collection and Analytics. Through our systems and operations, we collect large amounts of patient demographic data and other medical information, which we hold in the form of electronic health records. From time to time, we analyse this data, to determine, for example, seasonal trends of diseases, ways to improvise our diagnostic services, preventive and related healthcare services best suited to the community, or information related to tests that are commonly bundled by our patients. Data collection and analytics also gives us insight to our preventive and wellness offerings.

Small to medium process automation: We have developed several software tools that take care of small to medium process automation. This includes report delay logger, internal audit management and appraisals as well as ensuring maximum productivity of our team and enabling them perform skilled tasks.

Data Recovery. Our data recovery system works on three strategies: (i) maintenance of frequency based backup at our offsite location: (ii) maintenance of failover pods at our primary data centre to prevent data loss in case of failure of primary pod; (iii) enabling disaster recovery site, which is located in Chennai and managed by a third-party service provider, and moving data to our disaster recovery site, if necessary.